Last updated: 18 August 2026
1. Who we are
TrustedWorktops.co.uk (“TrustedWorktops”, “we”, “us” or “our”) operates this website and provides an online directory and lead generation service connecting homeowners with independent worktop suppliers, fabricators and installers.
This Privacy Policy explains how we collect, use, store and share personal information when you use our website or submit an enquiry through our quotation form.
If you have any questions about how we use your personal information, please contact us.
2. Information we collect
When you submit a worktop enquiry through our website, we may collect information including:
- Your name
- Postcode
- Telephone number
- Email address
- Type of worktop project
- Approximate worktop dimensions or size
- Details of your project
- Information about your requirements, preferences and timescales
- Photographs, plans or other documents you choose to provide
- Any other information you voluntarily include in your enquiry
We may also automatically collect certain technical information when you use our website, such as IP address, browser type, device information and information about how you interact with our website.
3. How we use your information
We use the information you provide to:
- Process and manage your worktop enquiry
- Understand your project requirements
- Identify suitable worktop suppliers, fabricators or installers
- Connect you with suitable independent contractors
- Allow contractors to contact you about your project and provide quotations
- Communicate with you about your enquiry
- Prevent spam, fraud and misuse of our enquiry service
- Maintain and improve our website and services
- Keep appropriate records where required for legal, accounting or administrative purposes
We will not use your enquiry information for unrelated purposes without an appropriate legal basis.
4. Sharing your enquiry with contractors
When you submit a quotation enquiry, we may share the information you provide, including your contact details, with suitable independent worktop suppliers, fabricators or installers.
This is the purpose of our quotation service. Contractors may use the information to contact you about your project and provide a quotation or other relevant information.
Your enquiry may be shared with one or more suitable contractors depending on the nature, location and requirements of your project.
The contractors we introduce are independent businesses. Once we provide your information to a contractor, that contractor may also process your personal information in accordance with its own privacy policy and legal obligations.
We do not sell your personal information as a general data list. We provide enquiry information to relevant businesses for the purpose of responding to your worktop enquiry.
5. Your consent
When you submit our quotation form, we ask you to confirm that you agree to your enquiry and contact details being shared with suitable independent worktop suppliers, fabricators or installers.
The consent statement on our enquiry form explains how your information may be used and who may receive it.
You are not required to submit an enquiry. However, if you do not provide the information necessary to process your enquiry or do not agree to the sharing required to provide the quotation service, we may not be able to connect you with suitable contractors.
Where we rely on consent, you may withdraw your consent by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before your withdrawal.
6. Legal basis for processing
Depending on the circumstances, we may process your personal information on one or more of the following legal bases:
- Consent: where you have given consent for us to share your enquiry with suitable contractors.
- Legitimate interests: where processing is necessary for the operation, security and improvement of our website and services, provided those interests do not override your rights.
- Legal obligation: where we are required to process or retain information to comply with a legal requirement.
7. Contractors and third parties
We may use third-party service providers to operate and maintain our website and services. These may include website hosting providers, form providers, security and spam prevention services, analytics providers, email providers and other technical service providers.
Where appropriate, these providers process personal information on our behalf and are required to handle it in accordance with applicable data protection requirements.
We may also disclose information where necessary to comply with legal obligations, enforce our terms, protect our rights or prevent fraud or misuse.
8. How long we keep your information
We retain enquiry information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including managing enquiries, maintaining appropriate business records, dealing with disputes and complying with legal or accounting obligations.
The exact retention period may depend on the type of information and the reason it was collected.
Where information is no longer required, we will take reasonable steps to securely delete or anonymise it.
9. Data security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.
10. Cookies and similar technologies
Our website may use cookies and similar technologies to provide website functionality, improve performance, understand how visitors use the website and maintain security.
Some third-party services used by our website may also place cookies or collect technical information.
Where required by law, we will request consent before using non-essential cookies or similar technologies.
You can manage cookies through your browser settings and, where available, our website’s cookie controls.
11. Your data protection rights
Under UK data protection law, you may have rights including:
- The right to request access to the personal information we hold about you
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of your personal information in certain circumstances
- The right to request restriction of processing in certain circumstances
- The right to object to certain processing
- The right to withdraw consent where we rely on consent
- The right to data portability in certain circumstances
To exercise your rights, contact us at:
We may need to verify your identity before responding to a request.
12. Complaints
If you have concerns about how we have handled your personal information, please contact us.
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), if you believe your personal information has been handled unlawfully.
You can find information about making a complaint on the ICO’s website.
13. Children’s information
Our services are intended for adults and are not directed at children.
We do not knowingly collect personal information from children through our quotation service.
14. Links to other websites
Our website may contain links to other websites, including websites belonging to worktop suppliers, fabricators and installers.
We are not responsible for the privacy practices or content of those websites.
You should review the privacy policy of any third-party website you visit.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or how we process personal information.
The latest version will always be published on this page, together with the date it was last updated.
16. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact: